Frequently asked questions

We buy the premium path on each carrier: CTGNet (formerly CN2 GIA) on China Telecom, CUP (AS9929 / AS10099) on China Unicom, and CMIN2 (AS58807) on China Mobile. These routes stay fast and stable through evening peak, when cheaper routes get congested.

Yes. China Telecom, China Unicom, and China Mobile each get their own optimized path.

In Tokyo, Japan and Singapore. Both get the same three-network routing to mainland China, and you choose where to deploy at checkout.

It depends on where your users are. Test latency from Tokyo and Singapore with our Looking Glass, then go with whichever is faster.

Yes. Run a ping, traceroute, or BGP lookup from Tokyo or Singapore with our Looking Glass before you order.

Debian, Ubuntu, Rocky Linux, or AlmaLinux. Every server runs on KVM with full root access. We don’t offer Windows.

Yes. You can reinstall the OS and open a VNC console yourself from the control panel, any time.

One dedicated IPv4 address and a /64 IPv6 block per server.

On annual billing, extra IPv4 addresses are $12 each per year. If you’re not on an annual plan yet, open a ticket to switch first.

Instant. Servers are set up automatically once your payment goes through.

Every plan includes automatic daily backups, kept for 4 weeks. You can restore any of them yourself from the control panel.

Your port drops to 1 Mbps for the rest of the billing cycle, then returns to full speed when it resets.

No. All VPS are unmanaged: you get full root and run the server yourself. If you want us to install software or maintain the system, that’s $100 per hour.

We target 99.9% availability.

Monthly, 3-month, 6-month, annual, and 2-year terms.

To move from Premium to Ultra or Max, open a support ticket; it isn’t self-service yet. You can’t downgrade once upgraded.

Credit and debit cards, PayPal, Alipay, and WeChat Pay.

Within 14 days of purchase, as long as you’ve used under 10 GB of bandwidth, your IP isn’t blacklisted, and you haven’t broken our Acceptable Use Policy.

You can run almost anything legitimate. Prohibited uses include spam, illegal content, intellectual-property infringement, network attacks, adult content, and public Tor / open / anonymous proxies. See the Acceptable Use Policy for the full list.

Yes, reselling is allowed. As a reseller, you’re responsible for your customers’ conduct and need to make sure they follow our Acceptable Use Policy.

Open a ticket from the client area. We reply within 24 hours on business days.

We don’t offer migration help. Since servers are unmanaged, you have full root to move your data over yourself.